"SO THAT MORE MAY LIVE"

Careers

Since 1965, Pilcher’s Ambulance Service has been building a legacy of serving the citizens of Dothan and Houston County. It is a tradition that we build upon each and every day; A tradition that must be continued by the next generation of Pilcher’s Ambulance Service employees. If you believe you have what it takes to join the Pilcher’s Ambulance Service Team, fill out an application below. Remember our mission when applying, and understand we expect nothing less of new employees but to become a part of “The Team To Count On When Seconds Count”!

Join Our Team

Wheelchair Service
Qualifications and experience requirements include being EMT Certified, High School or equivalent, a valid Driver’s License, a clean driving record, CPR certification within 30 days of employment, able to operate simple computer programs, follow driving directions, a self-starter that requires little supervision and able to function in a team-based structure.
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Wheelchair Service

Qualifications

  • High School Diploma or equivalent required
  • A valid Driver’s license required
  • A clean driving record required
  • CPR certification within 30 days of employment
  • Able to operate simple computer programs
  • Able to follow driving directions
  • A self-starter that requires little supervision
  • Able to function in a team based structure

Physical Work

This individual may be required to perform under adverse working conditions. These conditions may require special uniforms or protective clothing for all weather and airborne and blood borne exposures. Candidates must be able to walk, stoop, climb, twist, bend, run, squat, kneel, and work in awkward positions when moving patients from all types of locations and within the ambulances. Additionally, the candidate may be required to perform various lifts and transfers of patients who may require the use of one or more of the following items: gurney, wheel chair, scoop stretcher or backboard, stair chair, and possibly a two person manual transfer.

Computer Use

It is Our expectation that all employees in all positions utilize the available company computer systems, including company email. These systems allow management to properly communicate with all employees and provide detailed information in various areas of employment.

Job Responsibilities

  • Independent lift and carry for 100 feet of essential medical response equipment (i.e., first out bag, oxygen duffel bag) or patient belongings.
  • Lift one end of a patient laden gurney from mid level to high level.
  • Lift one end of a patient laden scoop stretcher or backboard from ground level to mid level gurney.
  • Lift and pivot one end of a patient laden scoop stretcher or backboard over chest height obstacle.
  • Carry one end of patient laden scoop stretcher or backboard up and down stairs.
  • “Sit-pick” transfer of patient from chair to gurney or wheel chair.
  • Lift, carry, and wheel patient laden “stair chair” or wheel chair up and down stairs.
  • Lift one end of patient laden scoop stretcher or backboard to head height.
  • Push patient laden wheel chair around various obstacles and over various floor surfaces.

Patient Privacy

  • The incumbent is expected to protect the privacy of all patient information in accordance with the Company’s privacy policies, procedures, and practices, as required by federal [and state] law, and in accordance with general principles of professionalism as a health care provider. Failure to comply with the Company’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment.
  • The incumbent may access protected health information and other patient information only to the extent that is necessary to complete your job duties. The incumbent may only share such information with those who have a need to know specific patient information you may have in your possession to complete their job responsibilities related to treatment, payment or other company operations.
  • The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding the Company’s policies and procedures on patient privacy and any observed practices in violation of that policy to the designated company Privacy Officer.
  • The incumbent is expected to actively participate in Company privacy training and updates made available to you. It is required to communicate privacy policy information to coworkers, students, patients and others in accordance with Company policy.

Protected Health Information

Access to Protected Health Information (PHI) will be limited to those who need access to PHI to carry out their duties. The following describes the specific categories or types of PHI specific to this job description.

Paramedic
We are looking for a trained paramedic to be part of our team of healthcare professionals attending primarily out-of-hospital medical incidents. The job isn’t simple but it is very rewarding. As an employee dealing mostly with emergencies you must be committed and focused. To be effective in the job, the ideal candidate must be very competent and knowledgeable as well as self-motivated and compassionate.
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Paramedic

Qualifications

  • Proven experience as a paramedic
  • Knowledge of medical procedures, terminology and medications
  • Ability to stay calm and make the right decisions in adverse conditions
  • Adaptable with a great deal of stamina
  • Excellent working knowledge of medical equipment and devices
  • Integrity and compassion towards human pain
  • Valid driver’s license
  • Certified CPR Instructor
  • High school diploma; Licensed Paramedic is a must

Description

We are looking for a trained paramedic to be part of our team of healthcare professionals attending primarily out-of-hospital medical incidents. The job isn’t simple but it is very rewarding. As an employee dealing mostly with emergencies you must be committed and focused. To be effective in the job, the ideal candidate must be very competent and knowledgeable as well as self-motivated and compassionate. The goal is simply to contribute the best you can to help people in need and save lives.

Job Responsibilities

  • Operating ambulance equipment and responding to radio transmissions
  • Leading and coordinating the team responding to an emergency
  • Evaluating the patient’s condition on the scene and performing preliminary diagnosis
  • Evaluating the patient’s condition on the scene and performing preliminary diagnosis
  • Lead and coordinate the team responding to an emergency
  • Evaluate the patient’s condition on the scene and perform preliminary diagnosis
  • Attend to injuries or sudden illnesses by applying a variety of pre-hospital simple and advanced treatments (first aid, CPR, administering injections and oxygen etc.) or surgical procedures
  • Use tech equipment and tools to stabilize patients or provide immediate treatment
  • Monitor patient’s condition en route to the hospital
  • Collaborate with interested parties (police, firefighting unit, doctors etc.)
  • Write and submit concrete and accurate reports on incidents
  • Adhere to established medical protocols and procedures as well as legal guidelines and health and safety standards
  • Keep abreast with new treatment and medical procedures through continuous training
EMT-Basic
Emergency Medical Technicians-Basic (EMT-B) respond to emergency and non-emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility.
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EMT-B

Qualifications

  • Knowledge of medical procedures, terminology and medications
  • Ability to stay calm and make the right decisions in adverse conditions
  • Adaptable with a great deal of stamina
  • Excellent working knowledge of medical equipment and devices
  • Integrity and compassion towards human pain
  • Valid driver’s license
  • Certified CPR Instructor
  • High school diploma

Description

Emergency Medical Technicians-Basic (EMT-B) respond to emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility. After receiving the call from the dispatcher, the EMT-B drives the ambulance to address or location given, using the most expeditious route, depending on traffic and weather conditions.

Prior to initiating patient care, the EMT-B will also “size-up” the scene to determine: that the scene is safe; the mechanism of injury or nature of illness; the total number of patients; and to request additional help, if necessary. In the absence of law enforcement, the EMT-B creates a safe traffic environment, such as the placement of road flares, removal of debris and redirection of traffic for the protection of the injured and those assisting in the care of injured patients. The EMT-B determines the nature and extent of illness or injury and establishes priority for required emergency care. The EMT-B renders emergency medical and or trauma care, to adults, children and infants based on assessment findings.

Job Responsibilities

  • Operating ambulance equipment and responding to radio transmissions
  • Opening and maintaining an airway
  • Ventilating patients
  • Administering cardiopulmonary resuscitation, including use of automated external defibrillators
  • Providing prehospital emergency medical care of simple and multiple system trauma such as:
    • Controlling hemorrhage
    • Treatment of shock (hypoperfusion)
    • Bandaging wounds
    • Immobilization of painful, swollen, or deformed extremities
    • Immobilization of painful, swollen, or deformed neck or spine
  • Providing emergency medical care to:
    • Assist in emergency childbirth
    • Manage general medical complaints of altered mental status
    • Respiratory, cardiac, diabetic, allergic reaction, seizures, poisoning behavioral emergencies, environmental emergencies, and psychological crises
  • Searching for medical identification emblems as a guide to appropriate emergency medical care
  • Assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine auto injectors and hand-held aerosol inhalers
  • Administration of oxygen, oral glucose and activated charcoal
  • Reassuring patients and bystanders by working in a confident, efficient manner
  • Avoiding mishandling and undue haste while working expeditiously to accomplish the task
Advanced EMT
An Advanced EMT (AEMT) provides an advanced range of emergency medical care to our citizens. The AEMT is responsible for treating the sick and injured while providing an advanced level of care to the patient.
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Advanced EMT

Qualifications

  • Community College Diploma (2-year program) in Emergency Health Care/Paramedicine (EMCA). Successful completion of an approved (6-18 months) Advanced Paramedic Program
  • Eligible, within one month of hire, for certification as Advanced Care Paramedic Program
  • Valid CPR, Restricted Radio Operator’s license and all qualifications that meet the requirements of the Ambulance Act and related Regulations including being free from communicable diseases and having a clear criminal record
  • Class F driver’s license with less than 6 demerit points or prohibition from driving under the criminal code
  • Knowledge of Basic and Advanced Life Support medical care methods, procedures and techniques, performance based Paramedic operations, training and reporting, base hospital systems, policies and procedures employed in the Province of Ontario, Provincial Air Ambulance Services, Ambulance Act and related Regulations, Highway Traffic Act, Occupational Health and Safety Act, Ministry of Health policies, procedures, guidelines and specifications related to Ambulance service, Base Hospital, equipment supplies, use of medications, vehicles, base stations
  • Ability to meet and maintain Health requirements as set by the Ambulance Act. Physical ability to provide patient care and transport. Ability to consistently maintain job attendance as scheduled
  • Quality paramedic work experience and knowledge of the local area desired qualities
  • Computer literacy a preferred asset

Description

Reporting to the District Manager, the Advanced Care Paramedic (ACP) carries out a range of advanced care paramedic duties in keeping with performance based system design principles. They provide quality care in a timely manner by assessing patients and performing sophisticated medical treatment to potentially avert life threatening emergencies and reduce morbidity. They will safely meet or exceed response time standards, assessing and appropriately treating patients, and ensuring the respect and integrity of patients.

Job Responsibilities

  • Performs the responsibilities of the position within the legislative and regulatory standards set out in the applicable Provincial and Municipal Acts. Performs the responsibilities of the position consistent with the Operational policies of the County of Renfrew and Emergency Services department
  • Expediently and safely initiating and responding to calls in keeping with medical priority dispatch protocols and response time performance standards
  • Conducts patient assessment, initiates treatment including administering medication, conducting external cardiac defibrillation in accordance with Basic and Advanced Life Support Patient Care Standards and Base Hospital protocols. Demonstrates leadership, as the Advanced Care Paramedic is the highest medical authority in the pre-hospital setting with few exceptions. Directs patient care as provided by coworker and other emergency services workers. Collaborates with other emergency workers to ensure safety for all at the scene and to problem solve patient extrication and care issues
  • Initiates and utilizes therapeutic techniques to manage life threatening conditions adhering to protocols approved by the Medical Director. Initiates contact with base hospital to provide data on patient status, treatment protocols, etc. and to obtain information/clearance for further on scene treatment/intervention
  • Maintains required documentation on drugs used during the shift; in accordance with legislation, branch and base hospital policies, procedures and protocols
  • Completes reports and paperwork necessary to document and detail the particulars of the Paramedic call/shift. Conducts ongoing self and team assessments of activities, concerns, issues and problems that should be communicated to the District Manager and/or Paramedic Service management team
  • Undertakes daily inventory responsibility, accountability and functioning of equipment, vehicle safety checks, supplies and medications
  • Ensures operational contact with the Central Ambulance Communications Centre; follows dispatch direction to ensure appropriate system coverage and patient care; updates dispatch centre of all changes in status / availability and vehicle movement; using English language, in accordance with policy
  • Ensures operational quality assurance and quality improvements; on an ongoing basis, participating in mandatory / continuing education, professional improvement activities, including but not limited to peer reviews, and field skill review, training and practice; participates in preceptorship program as required; identifies and makes recommendations to improve system performance; ensuring the respect and integrity of patients and families
  • Protects own health and health of others by adopting safe work practices, reporting unsafe conditions immediately, and attending all relevant in-services regarding occupational health and safety. Follows all guidelines for employees and employers
Dispatcher/Call Taker
Answers emergency and non-emergency calls for service for ambulance transportation and wheelchair transportation. Dispatches the appropriate resources for the level of service required.
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Dispatcher

Qualifications

  • Must be at least 18 years old
  • Possess a high school diploma or GED
  • Possess a valid driver’s license
  • Must not have any prior felony convictions
  • The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
  • The ability to use logic and reasoning to reach conclusions and approaches to problems
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • The ability to think quickly
  • The ability to work under stressful situations
  • The ability actively listen and communicate effectively through clear speech and hearing
  • The ability to follow instructions
  • The ability to write clearly and spell correctly
  • The ability to establish priorities and pass on information as needed
  • Candidates must have knowledge of providing excellent customer service
  • Candidates must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies
  • Candidates must understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the jurisdiction

Description

The Dispatcher operates a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired. Candidates must have knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans. Candidates for these positions must also expect to undergo a background investigation that meets all local, state and federal requirements, as well as a polygraph examination, drug screen, and physical examination, which may include both a vision and hearing test. Completion of a comprehensive training program during the first year of employment. This includes classroom training and extensive, on-the-job training.

Job Responsibilities

  • Translate information to the appropriate codes
  • Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
  • Perform emergency medical dispatch and crisis intervention services
  • Ask vital questions and provide pre-arrival instructions for emergency medical calls
  • Monitor and operate a radio console and computer equipment
  • Receive and respond to a variety of emergency and non-emergency services and complaints
  • Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
  • Dispatch and coordinate the responses of public safety agencies
  • Identify appropriate number and type of equipment or apparatus to dispatch
  • Enters and modifies information into local, state and national computer databases
  • Monitor and respond to a variety of technical systems and alarms
Ambulance Billing Specialist
Performs a wide range of ambulance billing duties, including but not limited to preparation of ambulance billings, interacting with insurance companies and serving as the point of contact for customers utilizing ambulance transport services.
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Billing

Qualifications

  • Minimum two years of current ambulance/medical billing OR NAAC Certified Ambulance Coder certification with 1 year experience in ambulance/medical billing
  • High school diploma or GED required
  • Earn and maintain NAAC certification Ambulance Billing Specialist
  • Thorough knowledge of Ambulance/medical billing processes
  • Working knowledge of:
    • Submitting and following up of insurance claims for a variety of insurance companies
    • Microsoft Office applications
    • ICD-10 and HCPC codes
    • HIPAA and Patient Privacy Compliance Laws
    • Medical Terminology
    • Explanation of Benefits or Electronic Remittance Advice
  • Skill in:
    • Typing 30 words per minute
    • Utilizing Excel spreadsheets or related financial accounting software programs
    • Preparing billing invoices
    • Operating the listed tools and equipment
  • Ability to:
    • Efficiently and effectively process ambulance billing activities
    • Act as liaison between Pilcher’s, the patients and insurance companies
    • Act appropriately within established collection and follow-up procedures
    • Prioritize work to meet goals and objectives within acceptable time frames
    • Complete projects as assigned
    • Communicate effectively verbally, and in writing
    • Handle sensitive information in an appropriate manner
    • Handle stressful situations
    • Meet the Special Requirements listed below, as applicable
    • Review and make decisions on forwarding accounts to collection agencies and write-off activity within State and Federal guidelines
    • Solve problems, well, under pressure
  • Desirable knowledge, skills, and abilities:
    • Knowledge of electronic clearinghouse procedures, processes
    • Ambulance billing
    • Spanish speaking a plus
    • Insurance plan knowledge SPECIAL REQUIREMENTS

Description

The Billing Specialist performs a wide range of ambulance billing duties, including but not limited to preparation of ambulance billings, interacting with insurance companies and serving as the point of contact for customers utilizing ambulance transport services. May include any or all of the following: formal application; written test and/or assessment center; oral board; complete background/driver’s license verification and check; hiring list; offer of employment; fingerprint check, post offer drug screen change by the employer as the needs of the employer and requirements of the job change. We maintain a drug, alcohol, and tobacco-free environment.

Job Responsibilities

  • Responsible for accurate and timely preparation of ambulance billing invoices
  • Serve as Pilcher’s agent with customer payment plans
  • Accurately post payments and credits to customer accounts
  • Serve as primary patient contacts for ambulance billing including walk ins and phone calls
  • Maintain appropriate files, documents, and reports regarding ambulance billings
  • Maintain confidentiality of information as assigned
  • Maintain positive working relationship with employees and external customers
  • Implement time-sensitive follow-up procedures designed to achieve maximum collection of District funds including aging
  • Review customer accounts and make recommendations for customer and/or insurance refunds; review and refer unpaid balances to collection agency
  • Gather appropriate information for billing purposes, as necessary
  • Perform other duties, as assigned
  • Investigate current insurance, Work Comp, MVA, COB, etc.
  • Provide back –up coverage for Pilcher’s Billing Team. Q/A of ePCR’s, records requests, contact for command staff and operations